Category: Packaging
Situation:
A newly released loader product was not working correctly once it hit the market.
Problem:
Our customer found the problem and had a solution, but the resources were not available to handle the hundreds of returns and replacements anticipated from various sites internationally.
Streamlined Solution:
STS gained access to the customer’s tracking system, set up inventory locations and began receiving the bad product from the distributor. While the customer built and shipped good replacements, STS set up the customer’s representatives at our site to perform initial failure analysis, and STS handled the logistics of units for repair, and repaired units for finished goods inventory to fill orders domestically as well as internationally.
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